This is the master agreement between you (the "User") and Innovesh Agency ("we", "us", "INNOVESH") that takes effect when you sign up for or use the platform. It supplements the Terms of Service with the legally binding language required for India and other jurisdictions.
1. Parties & Effective Date
This agreement is between you and INNOVESH and takes effect on the date you create an account, enrol in a course, accept a freelancer task, list a product, or otherwise begin using the platform — whichever is earliest.
2. Eligibility
You confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts in your jurisdiction. If you register on behalf of a company, you confirm you are authorised to bind that company.
3. Scope of Services
(a) Marketplace introductions between roles (freelancer/client, coach/student, seller/buyer); (b) order, contract, invoice and payment workflows; (c) AI-assisted tools; (d) communication and notification infrastructure; (e) PWA / native app delivery. The exact features available depend on your role and plan.
4. Your Obligations
You will: (a) provide accurate registration and KYC information; (b) keep credentials confidential; (c) pay platform fees, commissions and taxes when due; (d) use the platform only for lawful purposes as set out in the Acceptable Use Policy; (e) settle disputes with counter-parties in good faith.
5. Platform Fees & Commissions
Fees, commission rates, and gateway charges are shown at the time of each transaction. By proceeding with a transaction you accept the displayed fees. We may revise standard rates with at least 14 days' notice to existing users.
6. Independent Contractors
Freelancers, coaches, sellers and buyers are independent third parties — not employees or agents of INNOVESH. INNOVESH does not warrant the quality, safety, legality, or accuracy of any task, course or product offered by users.
7. Tax
You are solely responsible for declaring and paying any direct or indirect taxes (GST, income tax, VAT, etc.) on your earnings or purchases. Where the law requires us to withhold or collect tax (e.g., TDS under Section 194-O of the Income-tax Act, 1961), we will do so and remit it to the authorities.
8. Confidentiality
Each party will keep confidential the non-public information of the other received in the course of using the platform. This obligation survives termination of the agreement.
9. Intellectual Property
Content uploaded by you remains your property. You grant INNOVESH a worldwide, royalty-free, sub-licensable licence to host, store, display, reproduce, and distribute that content strictly as needed to operate, market, and improve the platform. Platform code, design and trademarks remain INNOVESH's property.
10. Suspension & Termination
We may suspend or terminate your account for material breach of these terms, fraudulent activity, or where required by law. You may close your account at any time from Settings; closure does not relieve you of obligations accrued before closure (e.g., pending payouts, taxes).
11. Limitation of Liability
Our aggregate liability for any claim is capped at the fees you paid to INNOVESH in the 6 months preceding the claim. In no event are we liable for indirect, incidental, special, consequential, or punitive damages.
12. Force Majeure
Neither party is liable for failure or delay caused by events outside its reasonable control (war, natural disaster, government action, ISP / cloud outage, pandemic).
13. Governing Law & Jurisdiction
This agreement is governed by the laws of India. Subject to the dispute-resolution clause below, courts located in India have exclusive jurisdiction.
14. Dispute Resolution
Disputes will first be raised with the Grievance Officer (see /grievance). If unresolved within 30 days, disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996, conducted in English, seat in India, by a sole arbitrator mutually appointed.
16. Changes
We may amend this agreement with at least 14 days' notice for material changes (email or in-app banner). Continued use after the effective date constitutes acceptance.
17. Acceptance
By creating an account, signing in, or otherwise using the platform you confirm that you have read, understood and agreed to this User Agreement, the Terms of Service, the Privacy Policy, and the Acceptable Use Policy.